Shipping policy

Shipping Policy

  1. Same-day dispatch for orders placed before 4 PM, subject to availability of stock
  2. Products supplied by us are available for shipping across India. We use a third-party logistics provider for deliveries.
  3. The delivery time is 2 to 4 working days from date of order.
  4. We shall do our best to ensure we meet the delivery date as stated in your shipping confirmation mail in conjunction with our logistics partner.
  5. Products will be shipped to the shipping address specified in the order and you shall make all arrangements necessary to take receipt of the products.
  6. Your placement of an order authorizes us to accept the signature of another person present at your address and deliver the products to them on your behalf or leave the products in a safe place/with a neighbour.

 

Cancellations, Returns & Refunds Policy

We are committed to providing high satisfaction to our customers both in service and quality of products. Given that we work with external partners in logistics and operate in a category which has a specific shelf life, we request our customers to abide by the following terms:

 

  1. Customers cannot cancel an order once it has been placed. No refunds will be provided.
  2. In case the product is found damaged in packaging after delivery of the same, the customer can request for a replacement of the product no later than 24 hours from delivery of the product. The customer needs to follow the process defined below for replacement of products that are damaged in packaging.
    1. Send an email to pioneerenterprises30@gmail.com with pictures showcasing the damaged packaging. You can also Whatsapp to 7506409830 with the same information
    2. If a review of evidence suggests clear issue of damaged packaging, the product will be replaced at the cost of the company.
  3. In case there is a product missing in the order delivered, the customer can request for the product to be sent separately no later than 24 hours from delivery of the order. The customer needs to follow the process defined below for the re-sending of missing products –
    1. Send an email to pioneerenterprises30@gmail.com with a mention of the products missing and video of all sides of the box the order was delivered in to check for signs of tampering. You can also Whatsapp the same to7506409830
    2. If either the warehouse CCTV footage shows the product not being packed or there are clear signs of tampering with the box, the product will be sent at the cost of the company.
  4. Pioneer Enterprises shall have the right to refuse or cancel any orders placed for products listed at an incorrect price, rebate or containing any other incorrect information or typographical errors. Pioneer Enterprises shall have the right to refuse or cancel any such orders, whether or not the order has been confirmed and the customer has been charged.
  5. The customer will be bound by the Cancellations, Returns and Refunds Policy and shall not hold Pioneer Enterprises liable for any loss that he/she may incur due to cancellations, returns, refunds and replacements of the order.